How we work
Nicola has been carrying out mediations throughout her career and is passionate about the benefits of the process.
Do You Need a mediator?
Mediation is an impartial, confidential process that enables parties to work together to resolve their disputes.
UK data shows that 65% of performance problems are a result of strained relationships; 42% of a managers time is spent on conflict; 25% of sickness absence is from conflict.
In formal proceedings parties relinquish control of their disputes and conflict. With mediation the parties retain full control and are responsible for any outcome, which is empowering and helps with rebuilding and preserving relationships.
Parties can be overwhelmed if their issues are with a manager. The mediation process creates a level playing field. All discussions remain confidential which provides the parties with trust and confidence in the process, even if the process is not successful.
A mediation can be set up in a matter of days which helps to avoid a drain on costs and further damage to relationships, health and well-being.
Mediation is proven to be 90% successful in resolving disputes in the workplace.
Thank you for meeting with us and facilitating such a supportive process.
I just wanted to thank you for being so understanding. I think that is the hardest thing I have had to do but you were really kind to me when I got upset and made the process less intimidating
Thank you for today. I just wanted to say that you were very calming and made a very painful job less difficult.